Today, telecoms operators provide much more than just phone lines and inclusive calls, although this remains a key offering. Customers can also select from mobile data, broadband (normal and premium), television services, cloud storage, and even home automation.
This variety of services and platforms demands a similar diffuse range of customer interaction services. With a number of significant telecoms clients including SFR, NRJ Mobile and BT (British Telecom), CCA International provides our clients and their customers with high quality interactions across many channels with a full support range of their products and services.
Inbound and outbound sales, customer service via phone, email and chat, social media monitoring and engagement, SMS, video calls… CCA International no longer offers telecom operators the “triple-play” of line rental, calls and internet, but the full new generation of customer interaction.