Press and Media
Consumers tend to be loyal to their favourite media channels, be that a newspaper or magazine, TV show, radio station or streaming service. But that loyalty can be shaken if their access is revoked, something isn’t delivered, or if an order is misplaced.
CCA International manages all of these issues for our press and media clients, from telephone calls to social media, all from one place. Our teams are in constant contact with distributors for physical media and can ensure that customers receive replacements or compensation according to the issue. For non-physical media such as TV, radio or streaming, we manage consumer queries and feedback, then escalate any issues to the appropriate client team in the vent of high-risk or emergencies.