Call Centre Advisor
    • Full Time
    • London
    • Posted 3 months ago

    Experienced telesales agents required immediately!

    Our client requires enthusiastic, confident and well-spoken people to join our team and is a great opportunity as our business grows. CCA International is a leading European outsourcing provider of customer relationship management and social CRM

    Responsibilities:

    Outbound / Inbound customer services of our Clients
    Positively engage with all contact centre processes and policies
    Represent the clients brand as well as CCA to the highest possible standard
    Implement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areas
    Understanding of own metrics against current targets as well as positive attitude to improving delivery
    Use available resources to improve product knowledge with the aim of becoming a product expert
    Maintain and develop a thorough and up-to-date working knowledge of the Clients services, including procedures, guidance and legislation to deal with customer enquiries
    Identify, recommend and implement improvements. Keep up to date with sales best practice to improve customer satisfaction
    Buddy’ with team members to share best practice and provide guidance
    Requirements:

    Working in this fast-paced role, hard work, determination and providing an excellent customer service is a must. Call centre experience is not essential as full training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:

    A professional, can-do attitude
    A willingness to apply yourself during your training and into your future career
    Confident use of a keyboard
    An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures.
    Job Details:

    £7.50 per hour increasing to £8.00 after passing the 3 months probation.We are looking for flexible candidates who can work full time hours (37.5 hours per week) in shifts scheduled between 08:00 and 21:00, Monday to Sunday.

    Benefits:

    20 days holiday per year plus bank holidays (based on full time employment). An additional day of holiday for each full calendar year of service (up to 25 days)
    Child care vouchers
    Subsidised gym membership
    Amazing discounts on numerous products
    Cycle to work Scheme
    Owing to the nature of this position, any offer of employment with CCA International will be subject to a satisfactory checking report from the Disclosure and Barring Service

    Job Type: Full-time

    Salary: £7.50 /hour

    To apply for this job email your details to recruitment@ccainternational.com

    Apply using webmail: Gmail / AOL / Yahoo / Outlook