• en


BT Customer Acquisition Agent
  • Anywhere
  • Posted 6 months ago

Our client requires enthusiastic, confident and well-spoken people to join our team and is a great opportunity as our business grows. CCA International is a leading European outsourcing provider of customer relationship management and social CRM.
 Outbound / Inbound calling to promote the products and services of our Clients
 Positively engage with all contact centre processes and policies
 Represent the clients brand as well as CCA to the highest possible standard
 Implement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areas
 Understanding of own metrics against current targets as well as positive attitude to improving delivery
 Use available resources to improve product knowledge with the aim of becoming a product expert
 Maintain and develop a thorough and up-to-date working knowledge of the Clients services, including procedures, guidance and legislation to deal with customer enquiries
 Identify, recommend and implement improvements. Keep up to date with sales best practice to improve customer satisfaction
 Buddy’ with team members to share best practice and provide guidance
Working in this fast-paced role, hard work, determination and providing an excellent customer service is a must. Call centre experience is not essential as full training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:
 A professional, can-do attitude
 A willingness to apply yourself during your training and into your future career
 Confident use of a keyboard
 An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures
 Up to 10 days’ training on client products, clients, and systems;
 Continuous opportunities to grow and expand professional development and skills
Key Competencies:
 Educated to GCSE level, possessing at least 5 GCSE grade C or above (or equivalent) (E);
 Educated to A-Level (or equivalent) level (P);
 Experience in a previous customer service or sales roles (E);
 Excellent written and verbal communication and motivational skills, ability to multitask and
work independently (E);
 Exceptional customer service skills (E);
 Confident telephone manner (E);
 Experience working within a B2B service or business (E);
 Experience working within B2C sales (P);
 Positive attitude and “can-do” attitude (P);
 Ability and comfortable to work with targets (sales and customer satisfaction) (E);
 Ability to work in a fast paced environment, maintaining attention to detail and accuracy
 Flexible approach to working hours and location (E);
 Excellent understanding of call centre practices, KPIs etc. (P);
Compensation & Benefits
 IIP Accredited Employer
 BUPA Life Insurance Scheme
 Cycle To Work Scheme
 Childcare Vouchers
 Dentist scheme
 Eye test vouchers
 Excellent onsite training and induction
 Corporate discounts, including hairdressing, gym membership, restaurants and bars
 Smart casual dress code and policy
 Involvement with local charities and fundraising days/events
 20 days holiday per annum plus an additional day per year of service up 5 days
 Bank holidays entitlement
 CCA Academy career progression structure
 Recently built premises
 Specific benefits on campaigns you work on including discounts, incentives and prizes
 Recommend a friend scheme paid reward
 Apprenticeship positions available
 NVQ qualifications
Owing to the nature of this position, any offer of employment with CCA International will be
subject to a satisfactory checking report from the Disclosure and Barring Service.

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