Subject to extremely strict regulations and by nature very alert to risk, the insurance industry is more likely to retain in-house contact centres than other industries. Customer confidentiality, regulatory compliance and managing payments are all critical and this has meant outsourcing is not a commonplace.
To provide insurance companies with all the guarantees that their customers will be treated with the same high standards as in-house centres, in 2013 CCA International established a subsidiary dedicated exclusively to this economic sector.
Since its inception, CCA Brokerage has reassured our clients by delivering exceptional quality of service, across customer support and sales, through traditional and digital channels. Through our omni-channel offers and our exclusive pan-European deals, CCA Brokerage has successfully demonstrated our ability to deliver consistent performance in full compliance with customer expectations and regulatory processes. We believe that for our insurance clients, this is a winning policy.