Fast Moving Consumer Goods
FMCGs – products manufactured on a global scale, marketed by thousands of distributors in hundreds of markets. Given the sheer volume of products sold every day, there is a clear challenge to ensure customer interactions of consistent quality, across multiple channels, languages and demographics.
With its unique pan-European offering and multi-channel agents, CCA International helps numerous multinational FMCGs rise to this challenge, delighting their consumers and distributors.
Whether it’s a phone call asking about availability or a tweet regarding a marketing campaign, we ensure that consumers get the same high quality of interaction, in line with the values and tone they expect from the brand. All these are in 27 languages and from 6 key locations across Europe to suit any clients’ needs.
We ensure rapid, accurate and appropriate interactions for consumers, retailers and distributors alike, so that everyone can continue to enjoy their favourite product every day.