Banks and credit organisations have changed beyond recognition since the mid-1980s, but most still have high street branches to serve customers. But for how much longer? Branches continue to close and online-only banks are flourishing.
CCA International has identified the need, during this transitional period, for banks to ensure their customer service is of the same high quality whether in branch, online or on social media. Therefore we have developed a range of services to support them in delivering exceptional service to their customers.
Whether it’s support services or sales development, by phone or on new digital channels such as social networks, we offer banks and their customers a “new generation” experience which delivers on quality and is seamlessly integrated on all channels at all times.