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Energy

Customer Care

energy-ENinfog-custcare
Customer assistance with a spark
Powering relationships with energy customers.
To support the customers of our energy clients, we go beyond simply logging complaint calls. CCA International agents also conduct welcome calls and arrange installation, and we are involved in the management of complaints from start to finish. To help our clients simplify their operations and focus on fixing and maintaining their service, we provide comprehensive back-office operations including scheduled communications and billing services. We have helped implement solutions that empower the customer such as improved website contact forms and click-to-call and chat options.

For a major energy supplier in France, we managed no less than 700,000 customer calls, and processed 500,000 back-office tasks (including the management of customer e-mails). This performance allowed us to arrange 9,000 service visits and help arrange better energy packages for 45,000 customers.

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OUR EXPERTISE

  • Customer Service
  • Billing & account management
  • Help and advice lines
  • Nurturing, reactivation & retention
  • Complaints Handling
  • Collections and debt recovery
  • General enquiries