The energy and network markets in Europe have opened up greatly in recent years, presenting substantial growth opportunities for ambitious players.
When choosing an energy or utility supplier, the customer will decide based on price and service. For the customer, tap water tastes the same regardless of the supplier, gas and electricity are essentially invisible, so the difference will be made by the service – customer service.
CCA International makes the difference for our energy and utility customers by providing exceptional and wide-ranging customer service solutions. Our multilingual service and pan-European hubs mean we can support clients across many markets. Our digital offering is the most comprehensive on the market and smooths the transition to the new generation of customers engaging on digital channels. Our omni-channel offering means we can engage customers where, when and how they like. Throughout all this our quality standards are strictly maintained.
We power our clients’ customer relationships and ensure that customers remain connected with their supplier.