E-business

Pan-European

Make europe your new territory
Meet your international customers when they want, on any channel, and in their native language.
One of the fundamental principles of online business is to reach customers around the world. Instead of relying on local custom and occasional tourists, online means that anyone, anywhere, can buy your products. Modern websites offer currency conversion, Paypal or BitCoin, so even receiving payment globally is made easy. And, of course, couriers operate internationally too.

However, with a global clientele comes the challenge of customer service in multiple languages. Having customers from Bulgaria, Spain and Norway means providing customer service in those languages, and if your e-business is based in Glasgow and only employs English-speakers, what can you do?

The good news is that CCA International has operations covering 27 European languages and has 6 European hubs that can share the customer service workload. Wherever your customers are from and however they choose to get in contact, with CCA International they can be instantly connected with a customer service agent who speaks their language.

Whether it’s via email, telephone, social or chat, our workforce management expertise ensures contacts are routed to the right agent at the right time. Our 6 hubs share systems and processes and training and briefings are delivered simultaneously, so you can be sure that, whatever the language or platform, customers will receive the same great service.

Download the Case Study

OUR EXPERTISE

  • Centralisation of customer interactions via 6 Pan European hubs
  • Multichannel & Multilingual customer experience in 27 languages
  • Unified workforce management system
  • Centralisation of customer data
  • Proactive customer engagement
  • Time & Language difference adaptability