Behind the promise made every day of the delivery of a product, lies a complex logistics and rigorous process. These remain invisible to the customer but all play a part to ensure a delivery is made at the stated time. In a perfect world, the customer places an order and receives a delivery as expected.
The sheer volume of deliveries made every day means that inevitably some packages don’t arrive on time, contain the wrong product, or are damaged. In these instances, customer service must be immediately available to the customer on the channel and in the language of their choice. The issue should be resolved quickly and with the minimum possible customer effort.
For distributors, CCA International offers comprehensive omni-channel and multilingual programmes, covering customer relationship management on digital and traditional channels.
We want to help our distribution clients deliver not just packages, but customer satisfaction too.
Contact us and discover more about our customer service package for distributors.