Automotive

Pan-European

Multichannel and multilingual – unlock the door
With the motorist throughout their journey.
The customer journey for the motorist is necessarily a long journey, which takes the motorist wherever his car goes, across borders, across communication channels. Car manufacturers must offer a seamless customer experience, with a strong brand and consistent quality regardless of the market where their customers are based.

CCA International has developed a unique pan-European offering which allows automotive clients to support their customers wherever they travel and via the contact channel of their choice.

With 6 European hubs, CCA International is beside motorists throughout the customer journey, whether that’s by phone,social media or chat – and in 27 languages. Our six European hubs are permanently connected, ensuring immediate data flow to guarantee a seamless customer experience.

As an example, a Spanish motorist who bought a French car brand in England and is looking for a breakdown service in the Netherlands, will be informed in Spanish by one of our specialists on the phone, and sent the relevant details via Twitter, and confirm completion of the repairs by email.

The customer journey is like a road, full of twists, turns and possible accidents: CCA International supports its clients and their customers beyond the technological and cultural boundaries.

Download the Case Study

Our Expertise

  • Centralisation of customer interactions via 6 Pan European hubs
  • Multichannel & Multilingual customer experience in 27 languages
  • Unified workforce management system
  • Centralisation of customer data
  • Proactive customer engagement
  • Adapting to cultural differences & social norms
  • Time & Language difference adaptability