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Automotive

Customer Care

automotive-ENinfog-custcare
Professional service
CCA international provides a direct link with clients of the biggest.
School holidays, seasons, company car / fleet contracts and advertising campaigns can all affect the volume of contacts that a car brand can receive. To support these very elastic volumes, a number of significant automotive brands trust CCA International as a partner offering them flexibility, performance and expertise, all in accordance with their brand values.

As part of our customer response services, we are able to quickly bring additional resource online to handle periods of seasonal growth or exceptional inbound peaks, while retaining the quality of service that our clients demand. Tasks include managing consumer queries regarding finance or rental plans, test drives, technical support and even supporting manufacture/repair sites.

Our expertise in the automotive sector has also convinced our clients to entrust us with complex tasks such as the management and escalation of complaints, and arranging fleet contracts (multiple vehicles) for company car schemes.

We also manage the entire lifecycle of certain types of claims, and collect, validate and return claims from online customers.
As part of our omni-channel service for a French car manufacturer, for example, no fewer than 2000 letters, 6000 calls and 3200 emails are processed each month by our teams.

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Our Expertise

  • Customer Service
  • General enquiries
  • Billing & account management
  • Nurturing and Reactivation
  • Complaint Handling & Claims Management
  • Proactive Retention
  • Help and Advice lines